At Gusome, we understand how crucial it is to receive your purchases in a timely and efficient manner. To ensure that your shopping experience with us is as seamless as possible, we have developed a comprehensive Shipping Policy.
Processing Time: We process all orders quickly and efficiently, with most orders processed within 1-2 business days. Please note that processing time excludes weekends and public holidays, and our business days are Monday to Friday. Once your order is processed, you will receive an email confirmation with a tracking number, so you can track your order every step of the way.
Shipping Time: Once your order is processed, it takes approximately 4-6 business days for delivery. We ship all in the United Kingdom with Standard Shipping Fee £4.95
Delivery Delays
We understand the importance of timely delivery, and we make every effort to ensure that your order arrives on time. However, there may be unexpected circumstances that can cause delivery delays. Some common reasons for these delays include:
- Weather conditions
- National holidays
- Postal strikes
- Customs checks
In the event of a delivery delay, please contact us at [email protected] and we will do our best to help you.
Incorrect Address
If you realize that you have provided an incorrect shipping address, please contact us as soon as possible. We will do our best to assist you in resolving the issue, but please note that if the package has already been shipped, we may not be able to make any changes to the shipping address. We recommend double-checking your shipping address before submitting your order to avoid any delays or delivery issues.
Lost Packages
We understand that it can be frustrating if your order is lost in transit. If you have not received your order within the expected delivery timeframe, please contact us at [email protected]. We will work to resolve the issue as quickly as possible.
Emergency Situation
If shipping is temporarily suspended due to an emergency situation, we will do our best to keep our customers updated via email and on our website. We will provide regular updates on the situation and let you know when shipping is expected to resume. Thank you for your patience and understanding during these challenging times.
At Gusome, we understand the importance of fast and reliable shipping, and we are committed to providing our customers with the best possible service. If you have any questions about our shipping policy, please don’t hesitate to reach out to us at [email protected].