At Gusome, we take pride in the quality of our products and strive to ensure that our customers are completely satisfied with their purchases. However, we understand that there may be circumstances where you need to return an item. That’s why we offer a hassle-free return policy for all products. If you are not completely satisfied with your purchase, you may return it within 28 days for a full refund or exchange.
Returns Exceptions
The following items are not eligible for return or refund:
- Customized or personalized products
- Sale items
- Products that have been opened or used
- Products that are returned without the original packaging and accessories
Damaged Or Defective Products
If you receive a damaged or defective product, we want to make it right for you. Please contact us at [email protected] as soon as possible so we can assist you with the return process. We will provide you with instructions on how to proceed and offer a full refund or exchange for the product.
Wrong Product
If you receive a product that is different from what you ordered, please contact us immediately at [email protected]. We will provide you with instructions on how to proceed with the return and will offer a full refund or exchange for the product.
Return Process
If you wish to return a product, please email us at [email protected] with your order number, the item you wish to return, and the reason for the return. Once we have received your request, we will provide you with instructions on how to proceed with the return process.
Please be aware that the cost of shipping the product back to us is the responsibility of the customer. We suggest that you use a reputable and trackable shipping service to ensure that the product is returned to us safely.
Refund Process
Once we receive your return and confirm that it meets the eligibility criteria, we will process your refund. The refund will be credited to the original payment method used for the purchase. Please note that it may take up to 5-7 business days for the refund to appear on your statement, depending on your financial institution.
At Gusome, we pride ourselves on delivering high-quality products and top-notch customer service. If you have any inquiries or concerns about our Return & Refund Policy, please feel free to reach out to us at [email protected]. We are dedicated to assisting you and guaranteeing a positive shopping experience with us.